1888 East Mitchell, Petoskey, MI 49770
Boyne City: 231-582-6816
Petoskey: 231-347-1840
"You have a fabulous business with amazing service and kind hearts. We appreciate every little and BIG thing you have done for us. Much appreciation and hugs"
Connie-Harbor Springs
Delivery Policy | Pick Up | Damaged Equipment | Linen Rentals | Grills | Additional Information
Reserving Equipment/Deposit
We encourage you to make your reservation in advance to guarantee items will be available to you for your event. Rental fees are charged for the time the equipment is out, regardless if used or not. Rental fees are incurred until the items are returned to the store. A twenty-five percent (25%) deposit is due upon making the event reservation. The event must be paid in full, two weeks prior to the set up date. By this time, final numbers should be confirmed. Additional charges will be the result of last minute additions of goods, services and/or breakage.
Cancellation Policy
Cancellation of an event will result in the following: If cancellation is more than forty five (45) days prior to event date a full refund will be issued. If cancellation is less than forty five (45) days prior to event date 100% of the deposit will be forfeited. If cancellation is two weeks prior to event or less the entire rental ordered is owed.
`Delivery Policy
Tailgate delivery is available. Delivery charges will be based on distances traveled and or services provided. Please ask for estimated delivery charges. Additional charges will apply if rental items must be carried long distances from the delivery truck. Set up and tear down of tables and chairs is NOT included in the delivery price. Customers are welcome to pick up and return most items
Pick-Up
Tailgate delivery is available. Delivery charges will be based on distances traveled and or services provided. Please ask for estimated delivery charges. Additional charges will apply if rental items must be carried long distances from the delivery truck. Set up and tear down of tables and chairs is NOT included in the delivery price. Customers are welcome to pick up and return most items.
Damaged or Missing Equipment/Returns
All catering equipment and tabletop pieces are sent out “table ready.” To avoid cleaning fees, all pieces must be sorted and returned in their appropriate racks. All dishes must be returned rinsed and free of food. Glasses must be turned upside down in their original racks and all flatware sorted, rinsed and placed in the trays provided. GRILLS require a $40.00 cleaning fee at the time of rental, which is refunded to the customer once the grill is returned clean. A replacement fee will be charged to the customer for any rentals that are broken, missing or damaged.
Linen Rentals
All linen is sent out “table ready.” It is expected, linen will be returned with light food blemishes. To avoid additional charges, please shake all food, debris, confetti, etc. from the linen before returning. Linens must be returned in TRC bags provided. Never put linen in plastic bags as it will mildew. All chair sashes and bows must be untied. Customers will be charged a replacement fee for any linens returned with tears, burns, wax, lobster stains, or a stain that will not wash out.
Grills
**Grills subject to a cleaning fee.
Additional Information
Prices are subject to change without notice You may request AM (8-12) or PM (12-5) delivery or pickup service. While we try to accommodate all requests, due to an extremely busy delivery schedule, any requests out of our business hours or specific timed deliveries may incur additional charges. Please call for availability and pricing information. Standard delivery/ pick up charges are for tailgate delivery. Additional charges will apply if rental items must be taken to different floors, or if items must be carried long distances from truck. Customers are welcome to pick up and return most items to save on delivery charges.
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